NOTIFICATION
on the Grievance Redress Mechanism
for the Power System Development Project (PSDP)
In accordance with World Bank Environmental and Social Standards and Moldovan legislation, Moldova Energy Projects Implementation Unit (MEPIU), makes available for the public a Grievance Redress Mechanism for prompt identification, examination and settlement of the grievances/complaints against the works and activities carried out within the Moldova Power System Development Project (PSDP).
Through this Mechanism individuals, organizations and local groups, which could be affected by the planned activities within the Project (including design and construction works, expropriation/resettlement activities etc.), may submit their grievances/complaints presenting the concerns or situations that could affect their interests and / or can submit questions or suggestions/proposals regarding the Project implementation.
The submission form of the grievances/complaints is available at the UCIPE’s office. The form can also be downloaded here.
The completed grievance forms can be submitted directly at the MEPIU’s office
Address: mun. Chisinau, str. Alecu Russo 1, block 1A, et. 16, of.163
or sent to: email: mepiu@mepiu.md
The grievances and questions can be submitted via telephone:
Tel: 022-49-67-94, 068797478
MEPIU will ensure the confidentiality of the examination of grievances, at the same time the grievances can be submitted anonymously.
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The World Bank, the PSDP’s donor, provides its own mechanism, Grievance Redress Service (GRS), for collecting the complaints from individuals and communities that consider that a Project financed by the World Bank can adversely affect them.
This service facilitates the provision of a prompt response to the public complaints from World Bank Task team leaders (TTL) and settle submitted complaints in a fast and efficient manner.
Complaints to the WB GRS can be submitted directly by the affected persons, using one of the methods listed below:
- By email: grievances@worldbank.org
- By fax: + 1–202–614–7313 4
- By mail: The World Bank Grievance Redress Service (GRS) MSN MC 10-1018 1818 H St NW Washington, DC 20433, USA
- Through the World Bank Local Office:
Str. Puskin 20/1, MD-2012, Chisinau, Republic of Moldova
+373-22-262-262, 373-22-262-236
- Through the World Bank's GRS online platform:
https://www.worldbank.org/en/projects-operations/products-and-services/grievance-redress-service